Frequently Asked Questions (FAQ)

Frequently Asked Questions

🚚 Shipping

How long does shipping take?
All orders are delivered within 10–20 business days depending on your location. Orders are processed within 1–3 business days before shipping.

How much does shipping cost?
We offer free shipping on all orders — no minimum required!

Do you ship internationally?
Yes! We ship worldwide. Delivery times may vary slightly by country.

↩️ Returns & Refunds

What is your return policy?
We offer a 10-day return policy, no questions asked. If you're not happy with your purchase, contact us within 30 days of receiving your order for a full refund or replacement.

How do I start a return?
Simply email us at our support address with your order number and we'll take care of the rest.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return request.

📦 Order Tracking

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use that number on the carrier's website to track your package in real time.

My tracking number isn't working yet — why?
It can take 2–5 business days after shipment for tracking information to update. Please check back shortly.

I haven't received my order — what should I do?
If your order hasn't arrived within 25 business days, please contact our support team and we'll investigate immediately.